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Application Management
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Application Management

Usha iT Application Management practice offers support services for applications, middleware platforms and technologies.

Usha iT Application Management practice offers support services for applications, middleware platforms and technologies. Usha iT Business Application services deliver IT-enabled solutions using the Intellectual Property created at our development centers of excellence.

Application Operations: Includes 24×7 monitoring of applications for availability/performance/capacity, batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting.

Production Support: Involves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, creation of RFC and break fixes excluding code changes.

Release and Change Support: Comprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management/SCM tool administration.